COVID-19 Update

Posted by: marcia - Posted on:

Over the last few months you are likely to have noticed a difference in the way things are being done in general practice as we manage coronavirus (Covid-19).

We want to start off by saying thank you. Thank you for adapting so quickly to these new ways of working – it has been the drastic, yet fundamental, change needed to ensure the safety of you and our staff.

To slow down the spread of coronavirus, we have worked to reduce the number of people coming into the practice by using telephone appointments and video consultations. Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need. This is why we ask you to continue what you have been doing to access your GP service.


Please do not visit the GP practice without an appointment.

Instead call the practice or go to our practice website. You can speak to a GP or nurse over the phone or, if appropriate, have a video consultation. This means that you to get advice and treatment from the right person very quickly. Do remember to look at the excellent on-line resources available or speak to your pharmacist before you phone the surgery as we still get many phone calls about self-limiting conditions.

If a doctor or nurse does need to see you in person then you will be given a timely appointment to attend the practice. In fact, many of our GP face to face appointments are booked on the same day as your phone call.

Only coming into the surgery with an appointment means: you will get seen promptly

  • you are reducing your risk of catching/spreading coronavirus by avoiding a waiting room
  • you are helping to keep staff healthy and safe
  • The practice is able to maintain a clean environment and protect you from the virus

A home visiting service, for patients who are medically unable to leave their home will be provided. This service is not provided just for convenience or transport issues. Under the lockdown rules it is permitted to travel to medical appointments.

Both the surgery and local pharmacies are considered essential service so we will be operating as normal. Please DO NOT request medication early as we will be unable to process these requests. You will be able to order earlier close to Christmas to cover the holidays.

Thank you once again for your support and understanding as we all adapt to a new way of working.

Kind regards

The Porch Surgery