Upcoming changes to the way we work starting on 14th June 2021

Posted by: katiefern - Posted on:

Since the start of the Covid pandemic we have been forced to change the way we work moving to a same day total telephone triage model and not booking any Doctor appointments in advance.

We now feel the time is right start the move back to a more familiar model however we still intend to operate a total telephone triage system for all appointments. In other words you will not be able to book an appointment to see a Doctor face to face without first speaking to a Doctor.

From Monday 14th June it will be possible to book a telephone appointment with a Doctor up to 7 days in advance for problems that are not urgent for the same day. After speaking with the Doctor, a face to face appointment can be arranged if this is deemed necessary. This face to face appointment might be on the same day or possibly at a later date.

There will still be a Duty Doctor available all day for urgent problems but this will only be for urgent problems that need attention on the same day.

There will undoubtedly be some teething problems so thank you in advance for bearing with us during this transition period.