Triage form for GP appointment requests and admin queries
Please select the following link if you require a GP appointment or have an administration query
https://florey.accurx.com/p/J83010
All patients calling to request a GP appointment will be asked to complete the quick and easy online form.
Patients who do not have access to the internet or are unable to use the form can still call the surgery and one of our reception team will complete the form with you, this will then be sent to the doctor in the same way as patients using the online link.
Once the form is submitted, a doctor will review the form and determine the most appropriate action based on the information provided in the form. You will receive a response within one working day.
Please note that the form is only accessible between 07:30 am and 17:30 pm Monday to Friday.
If your matter is urgent please contact the surgery on 01249 712232.
Non-urgent advice: Extended Access & Out of Hours
Each week we provide some early morning and late evening routine appointments. There are also routine appointments on alternate Saturday mornings.
NHS 111
Between 6.30pm and 8am Weekdays and 24 hours Weekends and Bank holidays
Non-urgent advice: Complaints and Suggestions
We ask patients to use our triage form for admin and medical queries as these are monitored throughout the surgery opening hours.
On rare occasions we will ask patients to email us with specific information if they are unable to attach this via the triage form links.
bswicb.porchpatientcontact@nhs.net
Please note this e-mail account is not monitored on a regular basis and e-mails should only be sent to this address at the request of the Porch Surgery.
Unsolicited e-mails including prescription or appointment requests will not be actioned and will be deleted. You should contact us in the normal manner either by telephone, via your online account or by completing a triage form for GP appointment requests and admin queries https://florey.accurx.com/p/j83010