Cancelling or changing an appointment
It is important that you inform the Surgery if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the Surgery that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the patient list.
Please provide at least 2 hours notice for any appointment cancellations.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Use the GP online system – SystmOnline
- Telephone us on 01249 712232
- Use the cancellation link in your appointment reminder text message
- Drop into the Reception desk and ask one of the Reception team to cancel your appointment
- Use your appointment invitation link to cancel or cancel & re-book
- Post a note stating you wish to cancel an appointment through the Surgery mailbox with your Name, Date of Birth and Postal Address